The Business Phone Call Center is an Ericsson Enterprise small system for a maximum of 40 agents. It helps you become more responsive to customer needs and use your resources more efficiently - and thereby control costs. Here's why.
The Business Phone Call Center is an auto-attendant that relieves pressure on call center agents. It has the ability to collect, store and analyze business-critical data, including both realtime and historical performances - vital for fine-tuning day-to-day operations and long-term planning.
You can use the functions of the Business Phone Call Center to conduct customer satisfaction surveys or to analyze sales patterns during marketing campaigns. The Business Phone Call Center will also help you plan your staffing levels, by providing data on indicators such as average answer-time or percentage of abandoned calls.
