BackStage functionality includes business
call support, messaging, communication
profiles, presence information,
team efficiency enhancements and
data integration. A key element is the
integration with a customer’s infrastructure.
This is especially important
for examples like Outlook, directories,
tools for Customer Relationship
Management and web information
services.
The supported communication devices
are digital, analog and IP phones,
cordless and mobile phones. Access is
provided via PCs, Terminal Clients,
Web browser and Pocket PCs.
Technology options available for selection
are Computer Telephony (CT), Voice
over IP (VoIP) and, if needed, Terminal
Server, wireless LAN (WLAN) and
Remote Access Services. The communication
systems served are
BusinessPhone and MD Evolution (generally
platforms supporting the common
CSTA / TSAPI Computer Telephony
standard).
Valuable functions
BackStage not only enables your PC
with all the enhanced functions of a
desktop telephone, it also enables other
applications for telephony functions. It
integrates data and it provides cordless
and mobile phones with convenient and
unified handling:
- Easy Call Management
- Speech Interaction
- Integration with Voice Messaging
and Unified Messaging
- Mobile Messaging Services
- Personal Tools
- Call Profiles and Routing
- Group Collaboration
- Security
- Integration with other software
and data
