Vitea Frisklinjen
(Vitea wellness line) – the service
for healthier workplaces
Vitea, the health and nursing care
company, is the first in the world to offer
the “Frisklinjen service”, which by means
of a telephone call manages all
administration and care connected with
reporting staff illness.
Vitea’s Frisklinjen service has been developed through
collaboration with SOS-Alarm, YouCall, Ericsson and
TeliaSonera, Ericsson has supplied a custom-made
solution that integrates IP-based communication with
Solidus eCare™, an advanced contact center. The solution
manages the reporting of illness and is linked to the
Frisklinjen case record system via the Solidus eCare™
platform with total confidentiality.
Customer requirements
Advanced call handling, deep integration with the
business system, Callback system and the possibility of
IP telephony.
Ericsson solution
For the system toquickly deliver large quantities of data, TeliaSonera has
built an infrastructure that combines conventional
technology with Ericsson’s IP-based MD110 BC12
exchange, equipped with the contact center Solidus
eCare™, IP telephones and IP clients.
Demands on quality, availability and security were high.
YouCall looked at three systems before making its
decision.
Joakim Thörn, Head of Marketing at YouCall
says that Ericsson’s technology supports Vitea’s process
one hundred percent and gives great financial gains.
“We have automated close to 30 percent of the call
volume and have brought down the cost per call. The
technology allows for callback handling, IP, in other words
telephony via the computer network and self-service at
the press of a button.
